- DO YOU ACCEPT RETURNS OR REFUNDS?
We don't accept refunds, but we accept the replacement of the item as long as it is within 7 days. Starting from the time you received the package or if the product is covered by the warranty which is stated. Beyond this, we have no obligation to replace the item since we don't know how it was used for more than a given period. Request for replacement, we will not accept the product if it has been: Damaged, Scratched, or dropped.
- WHAT IS THE APPROXIMATE SHIPPING TIME ACCORDING TO EACH COUNTRY?
At DelaCollections we source our products across the globe with the aim to provide you with the best product. Our shipping time works according to the location of the warehouse we're sourcing our products from.
- US Warehouse: All orders processed in our US warehouse would take approximately 2-5 days
- EU Warehouse: All orders Processed in our EU warehouse would take approximately 5-15 days
- Australia Warehouse: All orders processed in ou Australia warehouse would take approximately 5-18 days
- China Warehouse: All orders processed in our China warehouse would take approximately 5-20 days.
- HOW CAN I TRACK THE DELIVERY OF MY ORDER/PACKAGE?
You will receive a tracking number immediately after your item is fulfilled and turned over to our partner courier.
- WHY WAS MY PACKAGE UNDELIVERED/UNDELIVERABLE?
- INCORRECT ADDRESS
If the address that the customer provided is incorrect or outdated, the package will be returned to our warehouse by the carrier. Please make sure you fill in the correct details (Avoid typographical errors too!) during checkout and then carefully review it again by double-checking it before you ‘Complete’ your order. We want to provide you with the best services possible. Please help us help you!
- ILLEGIBLE SHIPPING LABEL
In some rare cases, it might happen that the address label became illegible during the shipping and handling process.
- FAILED DELIVERY ATTEMPTS
Our carriers will make a maximum of three attempts to deliver your package. However, after giving their best to send you your package, and still failed to deliver after the third attempt, the carrier will then determine that the package is undeliverable. Your order/package will be returned to us.